IPlum Reviews
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IPlum Features and Benefits
iPlum.com offers a variety of features and benefits:
Key Features:
- Dual Call Reliability With Voice Network Mode: This feature ensures high-quality calls by using the voice network for routing calls, showing the iPlum number as Caller-ID.
- Team Account: This feature allows for the organization of teams with a centralized portal, making it easier to manage iPlum users with different profiles and permissions.
- Secure Texting Channels: Both regular and secure texting are available. Secure texting channels can be set up for compliance purposes.
- Business Hours: This feature allows for prompt responses to calls and texts during business hours, and directs them to voicemail during non-business hours.
- Auto Text Reply: This feature sends smart business texts for missed calls or texts.
- Auto Attendant (IVR) with Virtual Extensions: This feature allows for the setup of an Auto Attendant greeting which plays when a client calls the iPlum number.
- Text Archiving, Backup: This feature allows for the backup of texts for safety and future use.
- Text to Email: This feature allows for the receipt of texts via email.
- Voicemail Transcription: This feature provides voicemail as easy-to-read text with audio files directly in the inbox.
- Call Recording: This feature allows for the recording of incoming and/or outgoing iPlum calls.
- Block Spam Numbers: This feature allows for the blocking of numbers from calling and texting.
- HIPAA & HITECH Compliance: This feature ensures the protection of client information.
Benefits:
- Mobile-first solution: Designed for iPhones and Androids, making it a convenient option for businesses with a mobile workforce.
- HIPAA-compliant: This makes it a secure method of communication for industries like healthcare, real estate, financial, and more.
- Available in 200 countries: This wide availability makes it a good choice for businesses with international operations.
- Affordable plans: The plans are competitively priced, which can save businesses money.
IPlum Pricing
iPlum.com offers a range of plans:
- Standard Plan: For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions. It costs $8.99/user/month if billed annually, or $13.99/user/month if billed monthly.
- Professional Plan: Includes all features of the Standard Plan, plus web texting, secure encrypted texting, text to email, group text, broadcast text, schedule text, text templates, text archiving (1 year), business contacts, voicemail transcription, and HIPAA compliance. It costs $14.99/user/month if billed annually, or $20.99/user/month if billed monthly.
- Premium Plan: Includes all features of the Professional Plan, plus call recording & archiving (1 year). It costs $19.99/user/month if billed annually, or $25.99/user/month if billed monthly.
There is also a Carrier Text Registry fee of $19 one-time per business. Please note that prices may vary and it's always a good idea to check the official website for the most up-to-date pricing.
Payment Method
iPlum accepts Credit/Debit cards and PayPal as payment methods. Users can add, update, or change their payment method in the iPlum portal.
To do this, users need to log in to the iPlum web portal, click on "Billing" in the left menu, and add their payment method there. If the existing payment method is failing, users can delete it and redo the new payment method.
If users have set up multiple payment sources, they can select the one they want to use as "Default".
Please note that all billing is set up to renew automatically until the user cancels the recurring billing, or the account is terminated. Users must cancel their account before it renews each month or year in order to avoid billing of the next month's or year's fees.
For any payment or financial issues, users are advised to contact iPlum support or refer to the iPlum Help Center on the website.
IPlum FAQs
IPlum Alternatives
Here are the top 10 alternatives to iPlum:
- OpenPhone: A new phone for business with powerful calling, messaging, and a lightweight CRM.
- Dialpad Ai Voice: An Ai-powered Customer Intelligence Platform providing everything needed to support customers, drive sales, and collaborate with colleagues in one app.
- RingEX: A cloud-based business phone system.
- Skype: An important communication solution with online meeting features.
- Cloudtalk: Call center software for sales and support teams.
- LiveAgent: A fully-featured help desk software.
- MyOperator: Experience mobile-first cloud telephony.
- Servetel: A leading cloud telephony service provider.
- Zadarma: Offers VoIP, virtual numbers, free cloud PBX, SMS and API services.
- Google Voice: A telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international call termination.
These alternatives offer similar benefits at competitive prices and may meet unique business requirements.
How To Open A IPlum Account?
To open an account on iPlum, follow these steps:
- Visit the iPlum website.
- Click on 'New Account Setup'.
- Choose from the options: Get New Number, Port Existing Number, or Create Free Account Without Number.
- Follow the instructions to complete the setup.
Remember, an iPlum account must be set up with a physical mobile number. This will not change anything on that number. Once the account is set up, users can log in and manage their services.
Please note that the process may vary slightly depending on whether the user is setting up a personal or business account. For more detailed instructions, users can visit the iPlum Help Center on the website.
IPlum Return Policy?
iPlum plans are prepaid non-refundable. Users may cancel or downgrade their account at any time, and the cancellation or downgrade will take effect at the end of the billing cycle. There are no refunds or credits for partial months or years. All plans are setup to renew automatically until the user cancels the recurring billing, or the account is terminated.
Users must cancel their account before it renews each month or year in order to avoid billing of the next month's or year's fees. There are no refunds for one-time or recurring charges. This includes usage credits, feature plans, port fees, etc.
If an account has been blocked or cancelled due to porting issues, the user can keep using the new iPlum number assigned during the port process. There are no refunds in this case.
For porting out, there is a mandatory one-time port out fee which gets paid to the underlying carrier. The future billing would stop after the number has been ported out completely. There are no partial refunds for the remaining period.
There are no refunds for carrier TCR registrations or cancellations due to not completing TCR registrations or inability to do TCR registrations.
Any changes in telecommunications networks, which may guide certain changes from time to time, will not be a reason for refunds.
If a user wishes to cancel their account or change their plan, they may do so via the mode they purchased their plan: iPlum portal, Apple App Store, or Google Play. Please note that no refund will be issued for the most recently (or any previously) charged monthly or one-time fees. These include usage credits, monthly/annual subscription plans, feature plans, port fees, etc.
In summary, iPlum's return policy is strictly non-refundable. Users are advised to carefully consider their purchase and subscription decisions.
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